Privacy Policy

Effective Date: 01-Jun-26

Last Reviewed: 01-Jun-26

Version: 1.1

1. Introduction

Impact Network Ltd ("Impact Network", "we", "us" or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

  • Visit our website;

  • Register for events, workshops, webinars or training programmes;

  • Become a member of Impact Network;

  • Download resources, guides or educational content;

  • Subscribe to our newsletters or marketing communications;

  • Participate in networking events, mastermind groups or community activities;

  • Contact us by telephone, email, WhatsApp, SMS, social media or through our website.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable laws.

Please read this Privacy Policy carefully to understand how your information is handled.

2. Who We Are

Impact Network Ltd is the data controller responsible for your personal information.

Impact Network Ltd

Registered Office: First Floor, 24 High Street, Birmingham B14 7JT (United Kingdom)

Company Number: 15647941

ICO Registration Number: ZB695191

Email: [email protected]

Website: www.impactnetwork.uk

For all privacy-related enquiries, data subject requests or complaints, please contact us using the details above.

3. Information We Collect

Information You Provide To Us

We may collect:

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Company name

  • Job title

  • Professional background

  • Networking interests

  • Membership information

  • Event registration details

  • Survey responses

  • Feedback submissions

  • Payment and billing information

Please note that payment card information is processed directly by our payment providers and is not stored by us.

Information Collected During Events

When you attend our events, webinars, workshops, mastermind sessions or networking activities, we may collect:

  • Attendance records

  • Registration history

  • Booking information

  • Event participation details

  • Questions submitted during events

  • Feedback forms

  • Membership engagement information

Community and Membership Information

Where you participate in member communities, online groups or networking platforms, we may collect:

  • Profile information

  • Membership activity

  • Community engagement data

  • Communications within member-only platforms

Please note that information you voluntarily share within member communities may be visible to other members.

Communications Information

When you contact us, we may collect:

  • Email correspondence

  • Contact form submissions

  • Social media messages

  • WhatsApp messages

  • SMS communications

  • Telephone enquiries

  • Customer service communications

Calls may be recorded for training, quality assurance, compliance and dispute resolution purposes.

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage information

  • Referral source

  • Session data

  • Cookie information

Information From Third Parties

We may receive personal information from:

  • Event partners

  • Joint venture partners

  • Speakers

  • Referral partners

  • Marketing partners

  • Publicly available sources

  • Social media platforms

  • Analytics providers

Where appropriate, we will inform you of the source of such information.

4. How We Use Your Information

A. Delivering Services and Memberships

We use personal information to:

  • Process event bookings;

  • Deliver memberships;

  • Manage training programmes;

  • Provide networking opportunities;

  • Deliver educational resources;

  • Manage member benefits;

  • Provide customer support.

Legal Basis

  • Contract

  • Legitimate Interests

B. Event Administration

We use personal information to:

  • Manage registrations;

  • Confirm bookings;

  • Send event reminders;

  • Facilitate attendee communications;

  • Manage waiting lists;

  • Improve future events.

Legal Basis

  • Contract

  • Legitimate Interests

C. Marketing Communications

We may use your information to send:

  • Newsletters;

  • Educational content;

  • Event invitations;

  • Membership updates;

  • Promotional offers;

  • Business and networking opportunities.

Communication Channels

We may communicate with you using:

  • Email;

  • SMS/text message;

  • WhatsApp;

  • Telephone calls;

  • Postal mail.

  • Business and networking opportunities.

Communications may be either:

  • Transactional communications (necessary to deliver products, services, memberships or event bookings); or

  • Marketing communications (where consent has been provided or where permitted by law).

Legal Basis

Consent

Where required by law, we will obtain your consent before sending marketing communications.

Legitimate Interests

Where permitted under UK GDPR and PECR, we may send limited marketing communications relating to similar products, services, events or memberships to existing customers, provided an easy opt-out is available.

We comply with the Privacy and Electronic Communications Regulations (PECR) when sending electronic marketing communications.

You may unsubscribe or withdraw consent at any time by:

  • Clicking the unsubscribe link in our emails;

  • Replying STOP to SMS messages where available;

  • Contacting us directly;

  • Updating your communication preferences.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

D. Business Improvement

We may analyse information to:

  • Improve our website;

  • Improve our events;

  • Improve member experiences;

  • Develop new services;

  • Understand audience interests.

Legal Basis

  • Legitimate Interests

E. Legal and Regulatory Purposes

We may process personal information to:

  • Comply with legal obligations;

  • Detect and prevent fraud;

  • Protect our business;

  • Enforce contractual rights;

  • Establish, exercise or defend legal claims.

Legal Basis

  • Legal Obligation

  • Legitimate Interests

5. Our Legitimate Interests

Where we rely on legitimate interests, these may include:

  • Operating and growing our business;

  • Managing events and memberships;

  • Maintaining member relationships;

  • Improving products and services;

  • Communicating with customers and members;

  • Preventing fraud and abuse;

  • Protecting our legal rights;

  • Measuring business performance.

We carefully balance our interests against your rights and freedoms before relying upon this legal basis.

6. Event Photography, Video Recording and Media

Impact Network regularly hosts events, workshops, conferences, networking meetings and educational programmes.

Photographs, video recordings and audio recordings may be taken at these events for:

  • Marketing purposes;

  • Promotional materials;

  • Social media content;

  • Educational content;

  • Website content;

  • Event highlights;

  • Future event promotion.

By attending an event, you acknowledge that photography or filming may take place.

If you do not wish to appear in photographs or recordings, please notify a member of our team before or during the event and we will make reasonable efforts to accommodate your request.

7. Networking and Attendee Information

One of the purposes of Impact Network is to facilitate professional networking and business relationships.

We may:

  • Provide attendee name badges;

  • Facilitate introductions between attendees;

  • Enable networking opportunities;

  • Share limited attendee information where this forms part of the event experience and is reasonably expected.

We will not sell attendee information to third parties.

Where attendee information may be shared with sponsors, exhibitors, speakers or event partners, we will obtain consent where required by law.

8. Membership Communities

Members may participate in:

  • Online communities;

  • Private discussion groups;

  • Member directories;

  • Networking platforms;

  • WhatsApp groups;

  • Social media groups.

Information voluntarily shared within these communities may be visible to other members.

Members are responsible for the information they choose to share within these environments.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Operate the website;

  • Improve user experience;

  • Analyse website performance;

  • Understand visitor behaviour;

  • Measure advertising effectiveness;

  • Deliver relevant marketing.

These technologies may include:

  • Google Analytics;

  • Google Tag Manager;

  • Meta Pixel;

  • LinkedIn Insight Tag;

  • Microsoft Clarity;

  • Advertising and analytics tools.

You can manage cookie preferences through our cookie consent platform.

Further details are available in our separate Cookie Policy.

10. Sharing Your Information

We do not sell personal information.

We may share personal information with carefully selected service providers including:

  • Payment processors;

  • Customer relationship management systems;

  • Event management platforms;

  • Webinar providers;

  • Email marketing providers;

  • SMS and WhatsApp communication providers;

  • Website hosting providers;

  • Cloud storage providers;

  • Professional advisers;

  • Accountants;

  • Solicitors;

  • IT support providers.

All processors are required to protect information and only process it in accordance with our instructions.

11. International Transfers

Some service providers may process information outside the United Kingdom.

Where international transfers occur, we implement appropriate safeguards including:

  • UK International Data Transfer Agreements (IDTAs);

  • UK Addendum to Standard Contractual Clauses;

  • Transfers to jurisdictions recognised as providing adequate protection.

We take reasonable steps to ensure transferred information remains protected.

12. Data Security

We implement appropriate technical and organisational measures designed to protect personal information from:

  • Unauthorised access;

  • Loss;

  • Misuse;

  • Disclosure;

  • Alteration;

  • Destruction.

However, no online system can guarantee absolute security and you acknowledge that transmission of information over the internet carries inherent risks.

13. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

Category

General enquiries

Marketing contacts

Event registrations

Membership records

Financial records

Call recordings

Website analytics

Legal claims records

Retention Period

Up to 24 months

Until consent is withdrawn or 3 years of inactivity

Up to 3 years

Up to 6 years after membership ends

6 years plus the current tax year

Up to 24 months

Typically 14–26 months

As required for legal purposes

Retention periods may be extended where necessary to comply with legal obligations or defend legal claims.

14. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information;

  • Correct inaccurate information;

  • Request deletion of your information;

  • Restrict processing;

  • Object to processing;

  • Withdraw consent;

  • Request data portability;

  • Lodge a complaint with the Information Commissioner's Office (ICO).

Requests can be made by contacting:

[email protected]

We may need to verify your identity before responding.

We aim to respond to all valid requests within one month.

15. Automated Decision Making

We do not make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

16. Children's Privacy

Our services are intended for adults, business owners, professionals, entrepreneurs and investors.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that information relating to a child has been collected, we will take appropriate steps to remove it.

17. Third-Party Websites

Our website may contain links to third-party websites, services and platforms.

We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

18. CCTV

Some venues used for events may operate CCTV systems for security purposes.

Such systems are controlled by the venue operator and are subject to the venue's own privacy policies.

19. Complaints

If you have concerns regarding our use of your personal information, please contact us first so that we can attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

Telephone: 0303 123 1113

20. Changes To This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory or operational changes.

Any updates will be published on our website together with the revised effective date.

We encourage you to review this Privacy Policy periodically.

Impact Network Ltd

Email: [email protected]

Website: www.impactnetwork.uk

Version 1.1

www.Impactnetwork.uk/privacy

Email: team@impactnetwork.uk

© 2026 by The Impact Network Ltd. All rights reserved.